Privacy Policy

Lions Dig Verbs respects your privacy and is committed to protecting your personal data. This policy outlines how we collect, use, and protect your information under the UK GDPR and Data Protection Act 2018.

1. What Information We Collect

We collect and process the following types of personal data:

• Identity Data: Name, title
• Contact Data: Email address, phone number, billing/shipping address
• Transaction Data: Order details, payment information (handled securely by      third-party providers)
• Technical Data: IP address, browser type, operating system, device, and website      usage data via cookies

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Communicate with you about your order or enquiry
• Provide customer service and support
• Send you marketing emails (only if you’ve opted in)
• Improve our website and services

Our lawful bases for processing your data under the UK GDPR include:

• Contractual necessity (e.g. to fulfil your order)
• Legal obligation (e.g. tax records)
• Legitimate interest (e.g. analytics to improve our website)
• Consent (e.g. marketing)

3. How We Share Your Data

We only share your data with trusted third parties when necessary, including:

• Payment providers (e.g. Stripe, PayPal)
• Delivery services (e.g. Royal Mail, couriers)
• Website hosting and analytics providers (e.g. Google Analytics)

We ensure all third parties comply with data protection laws and keep your data secure.

4. International Transfers

If we transfer your personal data outside the UK, we ensure adequate protection is in place—such as using standard contractual clauses approved by the UK government.

5. Data Retention

We retain personal data only as long as necessary for legal, tax, and business purposes. Generally, this is:

• Order and transaction records: 6 years (for tax and accounting)
• Marketing preferences: until you withdraw consent

6. Your Rights

Under the UK GDPR, you have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, email frances@lionsdigverbs.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):
www.ico.org.uk

7. Cookies

We use cookies to improve your browsing experience and analyse website traffic. You can manage cookie preferences in your browser settings. For full details, see our Cookie Policy.

8. Data Security

We take appropriate security measures (technical and organisational) to protect your data from unauthorised access, loss, or misuse.

9. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.